ARE YOU NOT SATISFIED WITH YOUR PURCHASE?

It can happen by purchasing online that when you receive the product it is not as you expected or it is not suitable for your needs, it is not a problem, you have the right to return it and be refunded in full including the transport costs paid, the cost remains at your expense. of the return shipment.

RIGHT OF WITHDRAWAL:

You can exercise the right of withdrawal within 14 calendar days from the date of delivery of the goods. To do this, you must notify us via email (at info@originaltuscany.com) your intention to return the product.

In the communication you must indicate, possibly the following data:

• Your details exactly as entered in the order
• Your phone number
• The number and date of the order
• The code of the product you intend to return 
• The reason for the return (optional but it helps us to understand if we can improve photos or product descriptions to give better customer service)

Make a return:

From the moment you notify us of the withdrawal you have 14 days to return the product, after this deadline the right of withdrawal lapses.

The product to be returned must be returned intact, possibly in the original packaging and in any case with the packaging intact and the product must never have been used. Otherwise the return cannot be accepted.

The customer is responsible for the correct packaging of the product to be returned, if the product to be returned is not packed in a suitable way to avoid damage to transport and should break, the responsibility falls on the customer. For this reason we ask you to carefully open the packaging to reuse it for any return.

The return costs are always charged to the customer, you can return the product to us with the carrier of your choice but until the return reaches our warehouse it remains under your responsibility. 

ADDRESS FOR SHIPPING RETURNS:

ORIGINALTUSCANY 
Via G. Falcone 19 
50054 Fucecchio (FI)  
ITALY

REIMBURSEMENT:

The refund of the returned product is made within 14 days from the arrival of the return in our warehouse

Once the conformity of the returned product has been verified, the refund will be made with the same method used for payment (for credit cards and PayPal), if you paid cash on delivery in the communication of the withdrawal you must also provide your bank details (Iban code) to make the refund.

If you have doubts about the methods of withdrawal, return and refund, contact us by email: info@originaltuscany.com

WHAT TO DO IN THE EVENT OF A DEFECTIVE OR WRONG PRODUCT?

Please accept our apologies if the product you purchased is defective or does not match what you ordered. Write to us at info@originaltuscany.com and we will tell you how to change the product at no additional cost.

If there is obvious damage to the packaging, at the time of receipt of the order, please put the wording "ACCEPTANCE WITH RESERVE OF INSPECTION" on the delivery receipt and contact our Customer Service within 24 hours describing any anomaly or damage. It is important to respect these times in order to start the correct insurance procedures.